Terms & Conditions

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We want everyone joining Wild New Forest Guided Tours CIC to have a safe, enjoyable and rewarding experience. Please read the following information before booking.

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Booking & Cancellations

Walking Tours & Land-Based Events

Bookings may be cancelled up to 48 hours before the advertised start time for a full refund or transfer to another suitable tour.

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For cancellations made within 48 hours, we will offer a transfer where possible or endeavour to resell your place. If we are unable to do either, a refund may not be available.

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Boat Tours

Boat tour bookings may be cancelled up to 7 days before departure for a full refund or transfer.

For cancellations within 7 days, we will endeavour to transfer your booking or resell your place. If neither is possible, a refund may not be available.

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Day Trips & Multi-Day Tours

Day trips, overnight and multi-day tours may have different cancellation conditions where we have made advance commitments to accommodation, transport or other third-party providers.

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Any additional cancellation or deposit conditions will be clearly stated when booking.

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If We Cancel Your Tour

Occasionally we may need to cancel or postpone a tour because of severe weather, wildfire, access restrictions, safety concerns, insufficient participant numbers or other circumstances beyond our reasonable control.

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If we cancel your tour, you will normally be offered the choice of:

• transferring to another suitable tour;

• receiving credit towards a future tour; or

• receiving a full refund of the amount paid to us.​

We cannot normally reimburse additional costs such as travel or accommodation, except where required by law.

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Weather & Changes to Tours

​Our tours run throughout the year and will normally continue in typical British weather, including light rain and showers. Please come prepared with suitable clothing, footwear and waterproofs.

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The New Forest is a working landscape and conditions can change at short notice. Forestry operations, pony drifts, wildfire, flooding, fallen trees, road closures, tides, weather and other circumstances may require us to alter a route, meeting point or itinerary.

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For longer day trips and wildlife tours, advertised itineraries should therefore be regarded as our intended programme rather than a guaranteed route.

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We will always put the safety of our guests and guides first and will contact you as soon as reasonably possible if a significant change is required before your tour.

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Health, Fitness & Accessibility

Many of our tours visit rural or remote locations where access for emergency services may be difficult.

Please let us know before your tour about any medical condition, allergy, mobility requirement or other information that could be important for your safety or participation.

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Participants should be reasonably fit and able to complete the distance, terrain and duration described for their chosen tour.

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If you are unsure whether a tour is suitable for you, please contact us before booking. We are always happy to advise and will make reasonable efforts to accommodate individual requirements.

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Any medical information provided to us will be treated confidentially and securely and will normally be deleted within 21 days following your tour.

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Wildlife Sightings

Wildlife is wild, and sightings can never be guaranteed.

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Our guides will use their knowledge and experience to provide the best possible opportunities to see wildlife, but references to particular species in our tour descriptions should not be interpreted as a guarantee.

Not seeing a particular species is therefore not grounds for a refund.

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Safety & Conduct

Please follow reasonable instructions from your guide, skipper or activity provider, particularly where they relate to safety, wildlife welfare, livestock or sensitive habitats.

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We reserve the right to refuse participation or ask someone to leave a tour if their behaviour presents a significant risk to themselves, other guests, our guides, wildlife or the environment.

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Participants are responsible for wearing suitable clothing and footwear and for taking reasonable care of their own belongings.

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Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful for us to do so.

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Children & Young People

Children and young people are very welcome on suitable tours.

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Unless an event is specifically advertised as a supervised activity for young people, anyone under 18 must be accompanied by a responsible adult, who remains responsible for them throughout the tour.

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Some activities or third-party operators may have minimum age requirements.

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Dogs

Dogs are welcome on many of our tours but must be kept under control and on a lead.

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Owners are responsible for their dog's behaviour and for cleaning up after them.

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Dogs may not be suitable or permitted on certain boat tours, nature reserves, specialist events or trips involving third-party providers. Please check the individual tour information or contact us before booking if you would like to bring a dog.

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Transport, Boat Trips & Third-Party Providers

Some tours include transport or services provided by third parties, such as boats, accommodation, ferries, attractions or other activity providers.

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Participants must follow all relevant safety instructions. On boat tours, the skipper has final responsibility for the safe operation of the vessel and may alter or cancel a route because of weather, tides, sea conditions or other safety considerations.

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Where transport is included, please arrive in good time. We may be unable to delay a scheduled departure for late arrivals.

Minimum Numbers

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Some boat tours, day trips, minibus tours and overnight trips require a minimum number of participants.

If minimum numbers are not reached, we may need to reschedule or cancel the tour. If we cancel, you will be offered a transfer, credit or full refund of the amount paid to us.

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We will always aim to give you as much notice as reasonably possible.

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Photography

You are very welcome to take photographs during our tours, provided this does not disturb wildlife or other participants.

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We may occasionally take photographs or video during our activities for our website, social media or promotional material. Where individuals are clearly identifiable, we will seek appropriate permission before using the images.

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Please tell your guide if you would prefer not to be photographed.

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Personal Information

We take the privacy and security of your personal information seriously. Personal information will only be retained for as long as reasonably necessary and will be handled in accordance with applicable UK data protection legislation.

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Wild New Forest Guided Tours CIC is registered with the Information Commissioner's Office (ICO).

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Questions or Problems?

If you have any questions about your booking, accessibility, health requirements, cancellations, bringing a dog or whether a particular tour is suitable for you, please contact us before your tour.

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If you experience a problem during a tour, please speak to your guide as soon as possible so that we have the opportunity to resolve it.

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Wild New Forest Guided Tours CIC

Nothing in these Terms & Conditions affects your statutory rights.